1. Application and Activation
Q: Who can apply for a BTX Card?
A: Any user who has completed identity verification (KYC) on the BitradeX platform can apply for a BTX Card. Depending on the laws and regulations of different countries or regions, there may be specific application requirements. Please refer to the prompts on the application page.
Q: What are the fees for Bitradex physical card?
A: When applying for a Bitradex physical card, you need to pay a card issuance fee and monthly service fees. The specific fees are as follows:
• Card Issuance Fee: 100 USDT (Visa card supported)
Q: Is there a waiver policy for the physical card issuance fee?
A: Yes, Bitradex provides a card issuance fee waiver policy for eligible users. The specific rules are as follows:
• Waiver Conditions: As long as you reach 10,000 USDT in our AI 30D-360D product custody for any period, the card issuance fee is waived!
Q: How do I know if I qualify for the card issuance fee waiver?
A: When your custodial assets reach 10,000 USDT, the system will automatically activate the card issuance fee waiver, and you don't need to take any additional action. If you have questions, you can contact Bitradex platform customer service for relevant information.
Q: How do I apply for a BTX Card?
A: The application process is very straightforward:
- Log in to the BitradeX App and go to the [Card] page.
- Click "Apply for Card" and agree to the relevant service terms.
- Confirm and submit your personal information as prompted.
- After submitting your application, the system will review it. Virtual cards are usually approved and available for use instantly.
Q: Can I have both a virtual card and a physical card at the same time?
A: Our platform is designed to allow users to have both a virtual card and a physical card as needed. Currently, only the virtual card application is available, and you can apply immediately for online payment scenarios. The physical card application feature is under preparation and not yet available. Please follow BitradeX official announcements and in-app notifications—we will release relevant information as soon as the physical card is launched.
2. Fees and Limits
Q: What are the main fees for using the BTX Card?
A: We are committed to providing users with a clear, transparent, and competitive fee structure. The main fees for the BTX Card are as follows:
- Application Fee: A one-time fee of 20 USDT is charged when applying for a card.
Q: Are there spending limits on the BTX Card?
A: Yes. To ensure fund security, the platform sets clear spending limits for BTX Card. The current standard limits (denominated in USDT) are:
- Single Transaction Limit: 50,000 USDT
- Daily Transaction Limit: 300,000 USDT
- Monthly Transaction Limit: 3,000,000 USDT
Please note: These are the current default limits and may be adjusted in the future according to platform policies or your account status. For the most accurate and up-to-date limits, please check the [Card] page -> [Card Details] in the app at any time.
Q: How do I top up my BTX Card?
A: Your BTX Card is directly linked to your funds wallet on the BitradeX platform. To top up your card, simply perform an internal "transfer" operation: transfer funds (such as USDT) from your funds wallet to the independent "Card" account. All subsequent spending will be automatically deducted from this "Card" account.
3. Payment and Spending
Q: Can I make purchases if my balance is insufficient?
A: No. An insufficient balance will result in transaction failure. Repeated attempts to pay with an insufficient balance may be flagged as abnormal behavior by the payment network or merchants' risk control systems, which could lead to your card being temporarily locked.
Q: Where can I use the BTX Card?
A: The BTX Card can be used at any merchant worldwide that supports the Mastercard network, covering a wide range of scenarios including both online and some offline payments. This includes but is not limited to:
- Various e-commerce platforms (such as Amazon, eBay, etc.);
- Subscription services (such as Netflix, Spotify, ChatGPT, etc.);
- Linking to Alipay, WeChat Pay, and other channels for everyday small payments.
Please note: The actual scope of use depends on the merchant and payment channel's support.
Q: Why do payments with my BTX Card fail on some websites?
A: There are usually two common reasons for payment failures with BTX Card on certain websites:
- Merchant Type Restrictions: To comply with anti-money laundering (AML) and international payment network regulations, BTX Card cannot be used on websites or channels identified as high-risk by international credit card organizations. This includes, but is not limited to, sites related to illegal gambling, pornography, illegal firearms, drug transactions, money laundering, and other black or gray market industries.
- Website Region Restrictions: Some online services or merchants restrict access or payments from users in certain countries or regions based on their own policies. For example, OpenAI (ChatGPT) may restrict users whose billing address is in China, North Korea, Iran, Russia, Belarus, Syria, Turkey, Saudi Arabia, Venezuela, Cuba, Myanmar, Afghanistan, Ukraine, Turkmenistan, Uzbekistan, etc.
- Global Issuance Restrictions: The BTX Card is a globally issued credit card. If you encounter such payment failures, please check whether your billing address is on the restricted list for the website in question.
Q: Why can't I make payments or use some features after linking my card to WeChat or Alipay?
A: When linking international cards to some payment platforms (such as WeChat or Alipay), unified restrictions apply according to the platform's policies. Your BTX Card can mainly be used for everyday spending (clothing, food, housing, transportation, etc.).
As for features that cannot be used (such as transferring money or sending red packets), this is because, according to WeChat and Alipay rules, all types of credit cards are not supported for financial management, transfers, red packets, and other non-consumption functions. This is a general platform rule, not a specific limitation for BTX Card.
Q: Is there a fee for refunds?
A: Yes, a fixed fee of 2 USD will be charged for each transaction refunded to the card. Please note: If the system detects arbitrage or other malicious activities by exploiting refund rules, the platform reserves the right to freeze, restrict, or ban related cards and accounts.
4. Technology and Security
Q: What should I do if I have trouble logging in?
A:
- Try clearing your browser cache or updating your BitradeX App to the latest version;
- If you are using a VPN or proxy, try disabling it and retrying;
- Make sure to download and update the app from the official website or app store.
Q: What should I do if a payment fails?
A: Please check the following step by step:
- Card Status: Make sure your card is shown as "active" in the app.
- Sufficient Balance: Check if your funds wallet has enough balance to cover the transaction.
- Billing Address: Some merchants with strict risk controls (such as the US App Store) may require the billing address to match your account registration or IP address location.
- Network Environment: Try to use a clean home or mobile network IP for payment, and avoid using public or heavily abused server IPs.
- Merchant Restrictions: Some merchants may not accept prepaid cards or cards from certain regions. You can try other merchants.
Q: What is the CVV security code? How do I keep it safe?
A: The CVV is a 3-digit code (viewable in the virtual card details), which is an important security code for online payments.
- Protection Measures: For your security, viewing the full card number and CVV in the app requires secondary verification via mobile or email code.
- Security Advice: Never disclose your CVV code, card number, or expiration date to anyone. Our customer service will never ask you for this information under any circumstances.
Q: What should I do if my card is lost or stolen?
A: If your card is lost or suspected of being compromised, immediately set the card status to "frozen" in the BitradeX App to prevent further financial loss. Also, contact our customer service team as soon as possible through the online ticket system or official community. We will assist in investigating the situation and handling the follow-up.
Q: What should I do if my card is locked by a merchant's risk control (e.g., YouTube, Apple Store)?
A: For example, with YouTube, you need to contact their customer service and provide the required supporting documents. Usually, you need to provide a screenshot of your card information (you may hide some sensitive digits) and clearly state that the card is your personal virtual prepaid card, used for personal subscription services. Once approved, the card will be unlocked.
5. Card Management
Q: How do I lock or unlock my card?
A: Operation path: Open the BitradeX App → Switch to the [Assets] page → Switch to the [Card] page → Click "Settings" at the top of the card → Card Management → Click "Freeze" → Enter the security verification code to successfully freeze the card. The unfreeze process is the same.
Please note: If the card is automatically frozen by the system due to risk control or violation, users cannot unfreeze it manually and must contact customer service for a manual review.
Q: How do I view full card information?
A: On the [Card] page in the app, click the "CVV Security Code" or "View Details" button on the corresponding card. The system will send a verification code to your registered mobile phone or email. Enter the correct code to view the full card number, expiration date, and CVV security code.
6. Contact Information
If you need further assistance or encounter issues not covered in the above FAQ, please contact us through the following channels:
- Online Customer Service: Contact our support team via the online ticket system in the BitradeX App or on the official website. We provide 24/7 support.
- Official Community: Join the official BitradeX Telegram or Discord community and contact an online community admin for assistance.