Recover via MetaMask Wallet
1.First, import the ETH wallet private key or mnemonic phrase into the MetaMask wallet.
Open the MetaMask wallet app, select an account, click on [Add Account or Hardware Wallet], then in the pop-up Add Account window, select [Import Account]. Follow the prompt to [Paste your private key string], and click [Import] to complete the import of the incorrect account.
Then, in the newly imported account, click [Send], and when selecting the network for sending, choose the network you used for the wrong blockchain, such as Ethereum Mainnet. Then click send, select the asset that was transferred to the wrong chain, and choose the receiving account.
2.Transfer back to BitradeX platform via MetaMask Wallet
Open the BitradeX app, click on [Assets]—[Deposit]—select the coin [USDT], and choose the incorrect chain used for withdrawal (for example, if the wrong chain is Ethereum, select the deposit network as [Ethereum])—then [Copy the address].
Click the MetaMask wallet app, select the network corresponding to the coin you transferred. You can also click [Add a network] to view more networks. Select the coin from the wrong chain, for example, [USDT]—click [Send]—paste the address copied in the previous step into the recipient address, click [Next], enter the required password, and complete the operation to retrieve the asset sent to the wrong chain.
Note: When transferring assets, your MetaMask wallet must have the corresponding blockchain's native coin to cover the transaction fee. For example, if selecting the Ethereum network, you will need ETH for the fee.
Friendly reminder:
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After completing the above steps, users can re-select the correct chain on the BitradeX platform to withdraw assets.
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During the withdrawal process, selecting the wrong chain may cause the assets to not display. It is recommended to confirm which chain the receiving address is on before withdrawing. For example: Ethereum is an asset on the ETH chain, Tron (TRC20) is an asset on the TRX chain.
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If you want to transfer Ethereum assets from an ETH wallet to another wallet, you can follow the same steps as outlined above.