Why is Deposit/Withdrawal Temporarily Suspended?
There are various reasons for temporarily suspending deposits and withdrawals, such as mainnet upgrades, wallet maintenance/upgrades, hard forks, etc. The time required for restoration varies based on the reason. Here are some common reasons for the suspension of deposit/withdrawal services, so you can have a general understanding of the cause and progress:
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Wallet Maintenance/Upgrade
- Explanation: Wallet maintenance/upgrade mainly involves two scenarios: one is the platform’s wallet maintenance/upgrade, which is usually announced with a clear maintenance/upgrade time; the other is the third-party wallet, such as the wallet of the project’s public chain, undergoing an upgrade. In this case, BitradeX keeps close communication with the project team, and after the maintenance/upgrade is completed and stable, deposit/withdrawal services will be restored.
- Action: Wallet maintenance/upgrade takes time. Please follow the official BitradeX announcements and wait patiently for the resumption of services.
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Blockchain Mainnet Upgrade/Maintenance
- Explanation: Mainnet upgrades or maintenance are generally initiated by the blockchain project team. The exact time for completion depends on the official announcement from the project.
- Action: BitradeX monitors the progress closely. Once the maintenance or upgrade is complete and stable, the deposit/withdrawal services will be restored promptly. Please follow the official BitradeX announcements and wait patiently.
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Coin Delisting and Deposit Closure
- Explanation: In order to protect the interests of platform users and maintain the healthy development of the industry, BitradeX will conduct a comprehensive evaluation of the project’s team, operations, tokens, and technology. Coins that do not meet the required standards will be delisted, and deposit services will be closed.
- Action: After delisting, trading for that coin will no longer be supported on BitradeX. If you still hold the coin in your account, it is recommended that you withdraw it as soon as possible.
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Mainnet Switching and Deposit/Withdrawal Suspension
- Explanation: The mainnet switch is typically initiated by the blockchain project team. The completion time depends on the official announcement from the project.
- Action: BitradeX monitors the project’s mainnet switch closely. Once the switch is completed and stable, the deposit/withdrawal services will be resumed promptly.
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Node Upgrade
- Explanation: Blockchain node upgrades are typically initiated by the project team or the community. The completion time depends on the official announcement from the project.
- Action: BitradeX monitors the node upgrade closely. After the upgrade is completed, the deposit/withdrawal services will be restored.
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Network Upgrade
- Explanation: A network upgrade is generally initiated by the project team. The exact completion time depends on the official announcement from the project.
- Action: Please follow the official BitradeX or project announcements and wait for the deposit/withdrawal services to resume.
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Hard Fork and Deposit/Withdrawal Suspension
- Explanation: A blockchain "upgrade" might lead to a hard fork. Once the fork is completed and the mainnet is stable, BitradeX will resume deposit/withdrawal services.
- Action: Please follow the official BitradeX or project announcements and wait for the fork completion.
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Coin Exchange Period (ERC20 to Mainnet Coin)
- Explanation: During the coin exchange period (when ERC20 tokens are exchanged for mainnet coins), deposit and withdrawal services will be temporarily suspended.
- Action: Please follow the official BitradeX announcements or the project’s exchange progress and wait for the services to resume.
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Airdrop Snapshot Period
- Explanation: During the airdrop snapshot, the project team may suspend deposits (some may also suspend withdrawals) to ensure fairness. Once the snapshot is completed, the deposit/withdrawal services will resume.
- Action: Please follow the official BitradeX announcements or the project’s snapshot completion progress and wait for the services to resume.
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Project Team Issues
- Explanation: If the project team encounters technical bugs, operational issues, or security risks that require the suspension of deposits/withdrawals, BitradeX will pause related coin transactions. Since the issue arises from the project team, the recovery time cannot be predicted.
- Action: Please follow the official BitradeX or project announcements and wait for the project team to resolve the issue.
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Project Team Ceases Operations
- Explanation: If the project team faces operational or financial issues and stops their operations, BitradeX will suspend or close deposits and withdrawals for that project’s token.
- Action: Please follow the official BitradeX or project announcements for further details.
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Security Issues with the Project
- Explanation: If a project faces security issues or operational problems that pose risks to users, BitradeX will suspend deposits and withdrawals to protect user assets. Once the issue is resolved, the services will resume.
- Action: Please follow the official BitradeX or project announcements and wait for the project team to fix the issue.
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Activity Reward Coin – Deposit Not Open
- Explanation: For activity reward coins, the platform generally does not open deposit services but may open withdrawal services.
- Action: If BitradeX supports trading of this coin, you can transfer it to your trading account. If trading is not supported, it is recommended that you withdraw the coin.
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Project Node Issues and Synchronization Failure
- Explanation: If the project’s node fails to synchronize, deposits and withdrawals will be suspended until the issue is fixed.
- Action: Please follow the official BitradeX or project announcements and wait for the project team to resolve the issue.